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How to Ensure Your New UPS Account Appears in the Profile Dropdown

Summary: This article addresses whether a new account should appear as an option in the Profile dropdown within the shipping application.

Should the New Account Appear in the Profile Dropdown?

When adding a new UPS account to your shipping profile, it may not automatically appear in the Profile dropdown menu. Here are the steps to ensure that the new account is accessible:

  1. Check Profile Settings:

    • Navigate to Settings > Profiles.
    • Open your current profile and scroll down to the Carrier Accounts section.
    • Ensure that the checkbox next to the new account is checked. If it is not checked, the account will not be available for selection when shipping.

  2. Save Changes:

    • After checking the box for the new account, click Save to apply the changes.

  3. Restart the Application:

    • Close the DSX application and reopen it. This step is necessary to refresh the profile settings and ensure that the new account is recognized.

  4. Creating a New Profile (if needed):

    • If you want the new UPS account to be associated with a different profile, you can create a new profile.
    • To do this, uncheck the box for the new account in your current profile and click Save.
    • Then, select + New Profile and fill in the required profile information. You will have the option to select the new UPS account during this setup.

Conclusion

The new account will not appear in the Profile dropdown unless it is properly configured in the profile settings. By following the steps outlined above, you can ensure that your new UPS account is available for use in the shipping application. If you need further assistance with creating profiles or managing accounts, please reach out for support.