Ontrac
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      OnTrac

      Table of Contents:

      Overview

       

      What is OnTrac?

      OnTrac delivers comprehensive same-day and next-day shipping solutions, leveraging a vast network of over 7,000 independent contractors to fulfill residential and business deliveries for major retailers. Utilizing an integrated hub-and-spoke distribution model, OnTrac ensures efficient coverage and reliable service across its network.

      Why do companies ship with OnTrac?

      Companies select OnTrac for its advanced, best-in-class delivery solutions, enabling retailers and shippers to consistently meet customer expectations for fast and reliable last-mile delivery. OnTrac empowers businesses to reduce shipping costs, secure dependable capacity, and optimize flexibility within their supply chains. Reaching 70% of the U.S. population across 35 states and Washington, D.C., OnTrac strengthens shippers’ ability to address growing demand in the dynamic consumer e-commerce delivery market.

      What type of carrier is OnTrac?

      OnTrac is an API based carrier. All OnTrac rates are obtained from the OnTrac API as well as all OnTrac Shipping labels.

       

      Example OnTrac Shipping Label:

      https://www.ontrac.com/ontrac-and-shipwise-announce-partnership/

       

      OnTrac Services

       

      Int code Class Name
      O11 OnTrac Ground

       

       

      OnTrac Special Services

       

      Code Special Service Description Support Services
      INS Carrier Insurance provided by the carrier O11
      SATD Saturday Delivery Allows OnTrac to deliver a package on a Saturday for an extra fee. O11

      DRI

      		 Dry Ice The package contains dry ice material. O11
      SIG Signature Required Package requires a signature to be delivered. O11
      ABAN Abandon Discard the package if the package is unable to be delivered.  O11

       

      OnTrac Additional Handling Charges

      An Additional Handling Charge will be assessed for any package that requires special handling or meets any of the following criteria, as determined by OnTrac in its sole discretion, including, but not limited to:

      Packaging

      • Any article that is not fully encased in corrugated cardboard, including but not limited to metal, wood, hard plastic, soft plastic (e.g., plastic bag), or expanded polystyrene foam (e.g., Styrofoam).
      • Any cylindrical-like item, such as a barrel, drum, pail, or tire, that is not fully encased in a corrugated cardboard shipping container that prevents it from rolling.*
      • Any package routed through the OnTrac irregular package sortation process.
      • Any other package that requires special handling, as determined by OnTrac in its sole discretion.

      Weight and Dimensions Surcharges

       

      Restriction Maximum Amount Description
      Weight Limit 50 pounds surcharge will be applied to packages with an actual weight exceeding 50 pounds.
      Length 48 inches surcharge will be applied to packages with its longest side exceeding 48 inches.
      Width 30 inches  surcharge will be applied to packages with its second-longest side exceeding 30 inches.
      Length + Girth 105 inches

      Any package with the sum of its length (longest side of the package) plus girth [(2 x width) + (2 x height)] exceeding 105 inches.

      (Expires on 9/26/2025)
      Total Dimension 8,640 cubic inches

      Any package with a cubic size greater than 8,640 cubic inches.

      (Effective on 9/27/2025)

      Over Max Limits

      Packages considered Over Max Limits and are not accepted by OnTrac if they:

      • have a billable weight of more than 150 pounds
      • exceed 108 inches in length
      • exceed a total of 165 inches in length (longest side of the package) plus girth [(2 x width) + (2 x height)] combined.

      If Over Max Limit packages are found in OnTrac's system during transit, OnTrac will assess an Over Max Limits package surcharge. OnTrac reserves the right to refuse Over Max Limits packages, or upon discovery during transit to make appropriate adjustments to shipping charges. Neither an Additional Handling Charge nor a Large Package Surcharge will be assessed when an Over Max Limits Surcharge is applied.

      Configuring a New OnTrac Account

      1) From the Main Menu, select Settings

      2) Click Carrier Accounts

      3) The Carriers setup page will load.

      3) Click

      4) The Add Carrier Account window will load

      5) Click + Account for OnTrac

      6) The OnTrac account settings window will load. 

      Basic Account Setup Instructions

      A basic OnTrac account is for customers who are not set up with a V3 API OnTrac account. If the customer is a V3 API account holder, please use the Advanced Account Setup instructions below. 

      • Account Name - Enter an unique name chosen by the customer for the OnTrac account, which will be used internally for the ShipWise UI. (required field)

      The account name will not be supplied by OnTrac.

       

      • Account Number - Enter the customer's OnTrac account number supplied by the customer. (required field)

      The account number will be provided to the customer by OnTrac.

       

      • Password - the customer's password to access OnTrac's API. (required field)

      The OnTrac API account password will be provided to the customer by OnTrac.

       

      • Pickup Zip Code - the postal code of the shipping warehouse where the OnTrac driver will come pick-up the tendered packages. 

      Advanced Account Setup Instructions for a OnTrac V3 API Account

      OnTrac offers an advanced API (V3) for enhanced shipping capabilities. To utilize this API, ShipWise customers must first be registered for the V3 API with OnTrac.

      The following are steps to setup an OnTrac V3 API account:

       

      Add OnTrac Account to Profile

      • From the Setting menu, select Profiles
      • Select a profile
      • Scroll down to the "Carrier Accounts" section
      • Select the OnTrac account(s) you wish to link
      • Click the button

      OnTrac Surcharges

      Below is a link for the most recent OnTrac fuel charges.

      OnTrac Fuel Charges

      Below is a link for the most recent OnTrac surcharges.

      OnTrac Surcharges

      Frequently Asked Questions

      Does OnTrac deliver on weekends?

      Select service areas provide deliveries Saturdays 8 a.m. to 9 p.m. and Sundays 8 a.m. to 9 p.m.

      How do I track my OnTrac package?

      Please visit the OnTrac tracking page on the website and enter your tracking number. After you enter your tracking number, please hit “Track Your Package” to see the latest status.

      Does OnTrac Deliver Internationally?

      OnTrac international delivery is not supported by ShipWise.

       

      OnTrac API Requests and Responses

      Sample OnTrac Rate Request 

      {
       "CustomerBranch": "FAKECSBR",
       "ThirdPartyBillingAccount": "",
       "InjectionFacilityCode": "",
       "TenderDateTime": "2025-09-18T22:00:00Z",
       "DeliverTo": {
       "StreetAddress": "205 W 98th St",
       "ISOCountryCode": "US",
       "Address2": "",
       "PostalCode": "65621",
       "City": "Chicago",
       "State": "IL"
       },
       "Pieces": [
       {
       "WeightUnitOfMeasurement": "lbs",
       "UnitOfMeasurement": "in",
       "ExpirationDate": "",
       "ContainerType": "CustomPackaging",
       "Weight": 1.0,
       "Width": 4.0,
       "Length": 6.0,
       "Height": 2.0,
       "Attributes": []
       }
       ]
      }

       

      Sample OnTrac Rate Response

      {
       "Error": false,
       "ErrorMessage": "",
       "ServicesAndCharges": {
       "GRND": {
       "UTCExpectedDeliveryBy": "2025-09-21T23:00:00",
       "Charges": [
       {
       "ChargeCode": "BS",
       "Amount": 12.75,
       "Currency": "USD",
       "Pieces": [
       "0"
       ]
       }
       ]
       }
       }
      }

       

      Sample OnTrac Ship Request 

      {
       "Pieces": [
       {
       "Barcode": null,
       "Description": "A Test Product",
       "Reference": "",
       "WeightUnitOfMeasurement": "lbs",
       "UnitOfMeasurement": "in",
       "ExpirationDate": "",
       "ContainerType": "CustomPackaging",
       "Weight": 1.0,
       "Width": 4.0,
       "Length": 6.0,
       "Height": 2.0,
       "Attributes": []
       }
       ],
       "CustomerBranch": "FAKECSBR",
       "ThirdPartyBillingAccount": "",
       "ExpectedDepartureDateTime": "2025-09-18T23:00:00Z",
       "TenderDateTime": "2025-09-18T22:00:00Z",
       "TenderAt": {
       "Contact": "Shipping Manager",
       "Company": "FAKE CUSTOMER NEVER TOUCH",
       "Phone": "",
       "Email": "",
       "SpecialInstructions": "",
       "StreetAddress": "1912 WOODFORD RD",
       "ISOCountryCode": "US",
       "Address2": "",
       "PostalCode": "22182-3700",
       "City": "VIENNA",
       "State": "VA"
       },
       "DeliverTo": {
       "Contact": "Test Name",
       "Company": "Test Company",
       "Phone": "1112223333",
       "Email": "test@test.com",
       "SpecialInstructions": "",
       "StreetAddress": "205 W 98th St",
       "ISOCountryCode": "US",
       "Address2": "",
       "PostalCode": "60620-1305",
       "City": "Chicago",
       "State": "IL"
       },
       "ReturnTo": {
       "Contact": "Shipping Department",
       "Company": "Soldier Field",
       "Phone": "3122357000",
       "Email": "support@desktopshipper.com",
       "SpecialInstructions": "",
       "StreetAddress": "1410 Museum Campus Dr.",
       "ISOCountryCode": "US",
       "Address2": "",
       "PostalCode": "60605",
       "City": "Chicago",
       "State": "IL"
       },
       "CustomerOrderNumber": "138206",
       "Reference1": "",
       "Reference2": "",
       "ServiceCode": "GRND",
       "PickupType": "OnTrac"
      }

       

      Sample OnTrac Ship Response

      {
       "Error": false,
       "ErrorMessage": "",
       "Order": {
       "Labels": [label code],

      "CustomerBranch": "FAKECSBR",
       "CustomerOrderNumber": "138206",
       "Reference1": "",
       "Reference2": "",
       "ServiceCode": "GRND",
       "PickupType": "OnTrac",
       "ThirdPartyBillingAccount": "",
       "ExpectedDepartureDateTime": "2025-09-18T23:00:00Z",
       "TenderDateTime": "2025-09-18T22:00:00Z",
       "TenderAt": {
       "Contact": "Shipping Manager",
       "Company": "FAKE CUSTOMER NEVER TOUCH",
       "StreetAddress": "1912 WOODFORD RD",
       "Address2": "",
       "PostalCode": "22182-3700",
       "City": "VIENNA",
       "State": "VA",
       "ISOCountryCode": "US",
       "Phone": "",
       "SpecialInstructions": ""
       },
       "DeliverTo": {
       "Contact": "Test Name",
       "Company": "Test Company",
       "StreetAddress": "205 W 98th St",
       "Address2": "# 232",
       "PostalCode": "60620-1305",
       "City": "CHICAGO",
       "State": "IL",
       "ISOCountryCode": "US",
       "Phone": "",
       "Email": "test@test.com",
       "SpecialInstructions": ""
       },
       "ReturnTo": {
       "Contact": "Shipping Department",
       "Company": "Soldier Field",
       "StreetAddress": "1410 S MUSEUM CAMPUS DR",
       "Address2": "",
       "PostalCode": "60605-2902",
       "City": "CHICAGO",
       "State": "IL",
       "ISOCountryCode": "US",
       "Phone": "(312) 235-7000",
       "SpecialInstructions": ""
       },
       "Pieces": [
       {
       "Barcode": "1LSCYEY000DDUPJ",
       "ContainerType": "CustomPackaging",
       "Weight": 1,
       "WeightUnitOfMeasurement": "lbs",
       "Width": 4,
       "Length": 6,
       "Height": 2,
       "UnitOfMeasurement": "in",
       "Description": "A Test Product",
       "Reference": "",
       "ExpirationDate": "",
       "Attributes": []
       }
       ]
       }

      }

       

       

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