What is the Transit Update feature?
The Transit Update feature lets you obtain the latest information on your packages in transit.
When is the Transit Update available?
The tracking report is run nightly after 5 PM PST and can take up to 3 hours to be updated. It only runs packages in a Closed status. The update limits the number of packages it tracks, varying between 10k and 100k based on how many packages you may ship. See below for instructions on how to manually retrieve an update.
How to manually access the Transit Update feature:
Step 1: From the Shipments page, you can either click on the tracking number and be directed to the carrier's tracking page or select an order to access the package details page.
Step 2: The Package details page
There are 2 ways to view the tracking information:
- You can click on the tracking number to be taken to the carrier's tracking page.
- Click on the Update Tracking button to receive the latest information on the package's transit.
