- Documentation
- Troubleshooting
- Errors: Shipping
Cloud Shipping Error: Missing or invalid ship to attention name
(Carrier) Rejected Request: Missing or invalid ship to attention name
When shipping an order on Cloud, if you receive the error stating (using UPS as an example);
'Failed to generate labels through UPS service: UPS rejected request: Missing or invalid ship to attention name'
This can either mean that;
1. The contact name includes special characters or is an incorrect format, and the order cannot ship until this is resolved to a proper format.
2. The package is being shipped to a Commercial address, so a company name is a required field. Once you enter in the company name, the order should be able to ship.