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User Roles In ShipWise

This article goes over the different user roles and their permission within the ShipWise software.

Jump to section:

 user-tie-solid Admin

crown-solid Account Owner

people-roof-solid Manager

headset-solid Shipper

eye-solid Viewer


Admin

Standard Admin user-tie-solid

This is the top-level user available within the ShipWise system.

User Permissions

Admin Users CAN:

  • View all orders on the account
  • Ship or Void any order
  • Create or edit batches
  • Create new orders
  • Create new users in the system
  • Change the roles for Manager, Shipper or Viewer users

Admin Users CANNOT:

  • Delete or edit another Admin user's profile.


Account Owner crown-soliduser-tie-solid

An Account Owner has all the same permissions as a regular admin with the following exceptions:

Account Owner Users CAN:

  • Demote an admin's user role and delete the user.

 


Manager people-roof-solid

2nd Highest level user

User Permissions

Manager Users CAN:

  • View all orders on the account

  • Ship or Void any order

  • Create or edit batches

  • Create new orders


Manager Users CANNOT:

  • Create new users

  • Change another user's role

  • Delete another user

 


Shipper headset-solid

The basic level for most users

User Permissions

Shipper Users CAN:

  • View all orders on the account

  • Ship or Void any order

  • View batches that are assigned to that specific user


Shipper Users CANNOT:

  • Create orders*
  • Edit or delete users

  • Access account settings

  • Bulk update orders

  • Bulk void orders

*Admin users can grant a Shipper the access to create orders under, Settings > Users > User > Permissions > "Create Manual Orders."

 


Viewer eye-solid

Often used for Customer Service Agents

User Permissions

Viewer Users CAN:

  • View all orders on the account
  • View shipment records on the account

    Viewer Users CANNOT:

    • Ship or Void orders
    • Modify or add orders
    • Create new users
    • Change another user's role
    • Delete another user

    Logo_Black_No_Whitespace