User Roles In ShipWise
This article goes over the different user roles and their permission within the ShipWise software.
Jump to section:
Admin
Standard Admin 
This is the top-level user available within the ShipWise system.
User Permissions
Admin Users CAN:
- View all orders on the account
- Ship or Void any order
- Create or edit batches
- Create new orders
- Create new users in the system
- Change the roles for Manager, Shipper or Viewer users
Admin Users CANNOT:
- Delete or edit another Admin user's profile.
Account Owner 

An Account Owner has all the same permissions as a regular admin with the following exceptions:
Account Owner Users CAN:
- Demote an admin's user role and delete the user.
Manager 
2nd Highest level user
User Permissions
Manager Users CAN:
-
View all orders on the account
-
Ship or Void any order
-
Create or edit batches
-
Create new orders
Manager Users CANNOT:
-
Create new users
-
Change another user's role
- Delete another user
Shipper 
The basic level for most users
User Permissions
Shipper Users CAN:
-
View all orders on the account
-
Ship or Void any order
-
View batches that are assigned to that specific user
Shipper Users CANNOT:
- Create orders*
-
Edit or delete users
-
Access account settings
-
Bulk update orders
-
Bulk void orders
Viewer 
Often used for Customer Service Agents
User Permissions
Viewer Users CAN:
- View all orders on the account
- View shipment records on the account
Viewer Users CANNOT:
- Ship or Void orders
- Modify or add orders
- Create new users
- Change another user's role
- Delete another user
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